FAQ's

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Please check if you have cookies activated in your browser. Also, try to use the password reminder in case of a typo (mistake). Click on the ''Forgot your password?'' option on the main page when you are about to log in.

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Please use the password reminder. Click on the ''Forgot your password?'' option on the homepage when you are about to log in.

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Send us an email to contact@rainbowcouchsurf.com and we will do it for you.

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In "My Profile" page, click on "Edit Profile" and you will see the "Deactivate my Account" option. Once you click on it, your profile will be hidden from other members.

You can click on 'Reactivate my account' to be seen again.

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It's possible to upload every photo format with no maximum size and from every device (pc, mac, mobile, tablet). Of course the upload of big photos will take more time. Please contact the site administrator if you are still experiencing problems uploading photos.

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There are no limits to the number of photos you can add to your profile.

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In the "My Profile" page, click on " Photos". Then click into the ADD PHOTO to upload the new photo.

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You can pay with your Debit card or Credit card via Paypal

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We have no refund policy.

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References are feedback members write on each other's profiles describing their experiences with one another. Members cannot delete or change any references left for them.

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It's up to you! But the community is better for everyone when people are friendly and participative. Even if you're busy, sending a quick message in response is a nice gesture.

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Please contact us! We conduct all of our support in writing in order to keep a record of your experience and our response. This allows us to review your interaction with us so that we can ensure the best possible service. Also, over time, this record allows us to evaluate our safety systems and improve them.

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Report Abuse should only be used to report abuse of the website or content-related abuse issues (such as profiles you believe to be fake, profiles sending dating spam, etc.). Any safety threat or incident should be reported directly to our Trust and Safety Team. When you use the Report abuse button to report a profile, event, group post, message, etc., this information will be entered into our internal system. If we confirm that the reported content is in fact abusive, we may remove the content or warn the member who created it. Only members of the Trust and Safety team will be able to see your report. All reports are confidential and will not be discussed with anyone outside of the team, unless we need to work with law enforcement or obtain legal advice.